We collect the following information:
- Personal information that you provide us on a voluntary basis.
- Information that your browser routinely shares with websites.
We use and disclose the information we collect for the following purposes:
- To open, maintain, and service your account and to provide and perform the services that you request, including to permit you to electronically file tax forms.
- To provide you information about our products and services that you request to receive.
- To help us improve the Site, understand its users and their preferences, and to market our products and services.
- To protect our business interests or the rights of others, when required by law, to cooperate with law enforcement, or in connection with the sale or merger of all or part of our business.
The Site uses the following tracking technologies:
- Cookies, web beacons and similar technology track movement across the Site and keep track of the users of our site and their preferences.
- We may use third party contractors to perform analytics services on our Site. Among them, we currently use both Google Analytics and Adobe Analytics.
Other details about our practices:
- Although the Site may contain links to other websites, this policy applies only to the Sites owned or operated by us.
- We use your personal information only for the purposes for which it is collected and consistent with this policy, and we retain your information as permitted by applicable law.
- We may update this policy from time to time, but we will allow you to opt in to any material changes in how we use your previously collected personal information.
The Information We Collect
Personal information that you provide: You may visit and browse our Site without providing any personal information. When we ask for your personal information it is so we can register you for an account, process your orders, perform a service for you, and communicate with you about our products and services. For example, to create an account or make a purchase on our Site or for us to generate and electronically file tax forms for you, you will need to provide us with certain personal information, including your name, address, phone number, e-mail address, credit card information, and other personal data.
Information provided by your web browser: Like many other websites, and regardless of whether you have registered for an account with us, we, or third party data analytics companies acting on our behalf, may record information that your browser routinely shares, and we may automatically track certain information based upon your behavior on the Site (“Aggregate Information”). This information may include, for example, the URL that you have just come from (whether this URL is on our Site or not), the URL you go to next (whether this URL is on our Site or not), your computer’s browser information, mouse clicks, mouse movements, scrolling activity, text that is typed and your IP address. We will not attempt to associate this data with any personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to otherwise comply with law.
How We Use the Information We Collect
We will generally use the information that we collect to help us operate the Site, to provide requested products and perform requested services, to help us understand our users and their preferences, and to market products and services to our Site’s users that may be of interest to them. The following provides a more specific discussion of our uses and disclosures of the information that we collect. We will seek your consent before we use your personal information for any other purposes.
To provide requested products and services: We may use the personal information collected through the Site to process your orders and provide services and support that you request or register to receive. For example, if you place an order on our Site, we will use your personal information, as necessary, to process your order and communicate with you about the status of your order. We will also use the personal information collected through the Site to open, maintain, administer and service your account.
To Electronically File Forms: If you request that we electronically file a tax form with a governmental agency on your behalf, we will share with the relevant governmental agency all of the information, including personal information, that you include on the relevant form. This will only be done at your request. Once the form has been filed with the governmental agency, Greatland no longer has any control over the form or the purposes for which the governmental agency may use it.
To communicate with you about products or services that you may be interested in: We may use the personal information collected through the Site to provide you information about our products or services that you request to receive and that we believe you may be interested in. You will always be given the opportunity to unsubscribe or opt out of receiving further marketing emails by following the unsubscribe instructions in the email.
Statistical analyses of the information: We may use analytics providers, such as Google Analytics and Adobe Analytics, to help us gather statistical information about the visitors to our Site and how they use the Site on an anonymous, aggregate basis but will not associate this data with personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law. We may use this information to gain a better understanding of the users of our Site, to improve our Site, and to improve our services and product offerings. Depending on the type of browser and device that you use, you may have the ability to control the type of information that an analytics provider gathers and uses. To understand how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners/. To understand how Adobe Analytics collects and processes data, please visit http://www.adobe.com/privacy/analytics.html. We reserve the right to license or sell aggregate information about the visitors to our Site, but this information will not be individually identifiable.
Business operations, law enforcement and legal actions: We may release your information without prior notice when we believe it is appropriate to prevent fraud; to comply with law or to cooperate with law enforcement activity or other governmental request; to respond to subpoenas, court orders or administrative agency requests for information; to enforce our policies; to protect the rights, property and safety of our business and of others; or when required or otherwise permitted by law. For example, we may share information with law enforcement to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons. If there is a sale or merger of the company, division or business unit that operates this Site, we may also transfer the information we have collected in connection with such sale or merger.
We may use “cookies” on our Site. A cookie is a small data file that a web site may send to your browser and which may then be stored on your hard drive. We use “session” cookies, which are deleted after you leave our Site and when you close your browser, to help us understand how users interact with our Site and to monitor at an aggregate level Site usage and web traffic routing. No personal information is stored in these cookies.
How We Protect Your Data
We will use commercially reasonable means to protect the integrity of the Site and to limit access to your personal information. We also use commercially reasonable means to protect the security of information during transmission on the Site by using Secure Sockets Layer (SSL) or comparable software to encrypt all transmissions on the Site. However, we cannot provide absolute assurances against, and will not be liable for, any breaches of data security or confidentiality due to system failures or unauthorized access by third parties, or other causes beyond our reasonable control. Greatland cannot ensure or warrant the security of any information that you transmit to us by e-mail and you do so at your own risk.
Changes to Your Information
We recognize that you may need to correct or update the personal information that you previously provided us. To request that your information be corrected or updated please contact us
Data Integrity and Retention
We use the information that we collect about you only for the purposes for which it is collected and consistent with this policy. We keep information provided to us for as long as we believe necessary for our business purposes and as permitted by applicable law. In most cases, we will retain information that we have collected from you for seven (7) years.
Do Not Track
Changes to This Policy
If you believe that personal information you have shared with us has been misused, or if you have any questions or comments about our policies and practices, contact us
Last Updated: November 10, 2015